I recently moved into a home that has an aerobic system. Before we purchased our home, one of the Van Delden technicians completed a pre-sale inspection. We found a multitude of roots in two of the tanks, swimming pool tabs (not the proper wastewater tabs) in the chlorinator, and an inoperable timer. In general, we recommend to our customers that they request the seller to remedy similar issues, but I decided to fix the problems ourselves after closing since we specialize in this type of work.
The septic system on our new property is not a brand that we install or service, so I continued our maintenance contract with the current service provider. Although this company and Van Delden are not direct competitors (we service and install different system brands), I was a little curious to see how our service standards compared.
A week into purchasing our new home, the maintenance provider came to service the system. With all the issues we caught in the pre-sale inspection, I expected repair bills or at the very least notifications of the issues with the system. Nope. Shown on the left is what was left on my front door. The image on the right shows what our company’s door tag would have indicated.
You just can’t put a price on quality of service. We see time and time again that staying on top of septic issues greatly benefits our customers’ properties and lives. We want to help ensure that your septic system sticks around for years to come, potentially saving you thousands of dollars by unnecessarily replacing your system due to negligence. Our goal is to be honest, up-front, and provide meaningful communication from inspection, installation, and maintenance. High standards are here for the long-haul.