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Spotting an Unscrupulous Septic Maintenance Provider

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Spotting an unscrupulous septic maintenance provider

Aerobic systems are become more common in our area, so the number of maintenance providers are growing in number as well. We are dedicated to providing quality service, and it is frustrating to discover that so many aerobic providers are not servicing systems fully, or at all.

Here are a few things to look for when searching for a maintenance provider to ensure you get the best service.

How long has the company been in business?

In general, the longer the company has existed the more experience and credibility they will have.

Is the company a TCEQ licensed Maintenance Provider?

All companies for hire to service aerobic systems are required to be a TCEQ licensed maintenance provider. This license certifies that the provider is able to properly maintain your aerobic system.

How will you know when your system is serviced?

Be aware of “drive by” services that just look to see if your alarm is on. There are many components to your aerobic system that need to be checked during regular service.

Will the company send you a reminder when it’s time for your system to be serviced, or will you need to remember to call for an appointment?

If you are not home during your scheduled maintenance time, will the provider leave or send any information to let you know the system was serviced?

How will the county obtain a copy of your service report?

When a maintenance provider services your aerobic system, a copy of the service report is required to be sent to the regulating authority (usually the county septic department) within 14 days.

In most cases submitting this report is the homeowner’s responsibility, however some providers may offer to submit them for you as a courtesy.

If a provider offers this service, we recommend calling the county to make sure the company is following through on their promise to submit your paperwork.

Are the technicians on commission?

Technicians who work on commission may be tempted to sell you parts and services you don’t need. Search for providers whose techs are not on commission.

We service aerobic systems

Van Delden Wastewater Systems has been in business since 1937; we installed the first aerobic system in Bexar county in 1992. Our staff and technicians believe in honesty, customer satisfaction, and quality workmanship.

Give us a call or contact us online today to discuss how we can help you keep your aerobic system at peak operation.


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