What To Expect During A Van Delden Septic System Service Call

What To Expect During A Van Delden Septic System Service Call

There’s always a factor of the unknown when a stranger comes to provide service at your home. We get it! And that’s why we only hire technicians that we would send to our own homes.

We want our customers to feel comfortable with inviting us onto their property for service, so here are a few things to know about our team.

Who Will Be On Your Property


When you hire Van Delden for service on your system, a background-checked team member wearing a Van Delden uniform shirt will arrive in a clearly marked Van Delden service vehicle. If requested, we can provide a courtesy call when we are on our way.

You’ll usually have one technician for your service, however, we do cross-train so occasionally we may send two techs. For most service calls, our service techs do not need to enter your home. Occasionally, if an electrical breaker is located in a garage (or the like) we may need to access that for power to the system.

If we’re visiting because an inspection has been ordered for the sale of your home, for a conventional septic system, our inspector will need to enter your home to run water and flush commodes. When that happens, you’ll be working with a Van Delden family member or owner. We do not need to enter a home for an aerobic system inspection.

How You Can Help Us Work Efficiently

Help ensure the safety of your children and pets by keeping them away from the area where we are working. Holes dug in the yard and open septic tanks are no place for curious kids or pets to be playing. Even friendly dogs can get in the way of doing an efficient job, and are likely to be sniffing tools that are less than clean, due to the nature of our business.

If you have any questions about what else to expect or about your septic system in the San Antonio, Boerne or Texas Hill Country area, give us a call at (210) 698-2000 or fill out our contact form.

For 86+ years, Van Delden Wastewater Systems has withstood the test of time as the leading Wastewater System company, providing San Antonio, Boerne, and the surrounding Texas Hill Country with services you can count on now and in the future.

Call us for any of your wastewater systems needs and let our professionals help you with your septic installation and maintenance requirements: (210) 698-2000 (San Antonio) or (830) 249-4000 (Boerne).

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